Refunds & Returns Policy
PAYMENT METHODS
We accept payment via the following methods:
- Credit Card (American Express, Visa, or Mastercard)
- PayPal
- Nexi Pay
- Amazon Pay
Your payment information (for example, your credit card number) will be handled securely by these payment systems. We will also use this information to complete the payment for products, issue refunds where necessary, and return products if you exercise your right to cancel your order, or if necessary to prevent or report fraud to law enforcement.
REFUND POLICY
2.1) You can exercise your right to a full refund within 14 days from the date on which you receive the products.
We review all refund requests on a case-by-case basis to find the best solution for you.
You may submit your withdrawal request:
- by email to info@garbincoffeetrade.it;
- by telephone at (+39) 051 734967;
- by using the dedicated “Online Withdrawal” function available on our Website.
The Online Withdrawal function allows you to submit your withdrawal declaration electronically, indicating at least your order number and the products for which you wish to exercise your right of withdrawal.
Following the submission of your online withdrawal request, Garbin Coffee Trade will promptly send you an acknowledgement of receipt by email.
All products must be returned and received by us within 30 working days from the date of receipt. Please note that we will not be responsible for the direct costs of returning the products to us.
2.2) We review all refund requests individually and will contact you to update you on the status of your request. The following conditions must be met for us to consider a refund:
- The refund request must have been correctly submitted via email or telephone.
- The product must not have been opened. The packaging should be sealed and not damaged.
- Wrappers and labels must be in perfect condition.
- Returned products must be sent in a single shipment. We reserve the right not to accept items from the same order if shipped in separate shipments.
In the case of a full or partial refund, you are not entitled to any renewed discounts or promotional codes that may have been used for that purchase. They do not constitute refundable credit under the Italian Consumer Code (Legislative Decree 206/2005).
2.3) If you exercise your right to a refund in accordance with the criteria in Paragraph 2.2, we will provide a full refund for your products. We will not refund shipping costs for returning your products.
If your refund request is approved, you will receive confirmation via email. We will review your request within 30 working days of your refund request.
The time required to process the refund and return funds to your payment method will vary based on the method you selected. If there is a discrepancy between the product recipient and the name attached to the payment method, the refund will be processed to the person attached to the payment.
2.4) If your refund request doesn’t meet the criteria in Paragraph 2.2, we will inform you via email. In this case, you can choose to have the products returned to you at your expense, or for us to keep the products and funds.
2.5) Limitations to the right of refund for food products
As per Art. 59, Paragraph 1, Letter e) of Italian Legislative Decree 206/2005 (Consumer Code), your right to refund doesn’t apply to products that cannot be returned for hygiene or health protection reasons, or have been opened.
Therefore, we cannot consider refunds for products that have been used, opened, or contaminated if they are intended for direct contact with food, such as filters and accessories. We reserve the right to refuse a refund if the conditions in Paragraph 2.2 aren’t met.
